Hey @Nearandfar,
Welcome to the Community.
We moved your post here as it is on the same topic. You can find more information relating to these offers in the accepted solution.
I am sorry to see you're having difficulties with your connection. Have you tried rebooting the modem? If this doesn't improve the situation, we would recommend contacting our Fido Home Internet Technical Support team, they're available through live chat 24/7.
Hey @JK28,
In this case we would suggest reaching out through one of the options on our Contact us page so we can take a closer look into this with you.
We can also send you a PM from here if you would prefer. Let us know!
I have 3 other friends which enrolled into this 'deal' (they conviced me) and they heard the same excuses.
How come Fido's invoices don't get lost or land in junk/spam folders 
I also suggested that I'm ok with credit on the account instead of gift card, 'wow sir, we can't do that' rep advised me
Unfortunatelly this looks like a false advertisment.
My next call to Fido's rep will be on Dec 8 to cancel my account (day before next billing cycle).
Hey @Shoeman75, @Damian72
To clarify, the email registration for the gift card is sent by our vendor. Since it's not an email you'd usually get, we do suggest confirming if it's in your junk mail under "fido@e.helloworldmail.com"
That said, here's what you need to know about the offer, along with a quick checklist:
- Up to 6 weeks after activating and installing the service, you'll receive a registration email. (if it's been more than 6 weeks without any email, please let us know)
- Once you complete the registration email, you can select an e-gift or a physical gift card
- E-gifts should be issued within 1-2 weeks, and physicals cards within 3-4 weeks.
- For activations completed after August 10th 2020, we're currently experiencing some delays in processing the registration emails, in some cases. We are working to resolve this and do expect the email to be sent out within the next two weeks.
If you've already completed the email registration, you can follow up on the status of your gift card directly with the vendor at customercare@helloworldfulfillment.com. The email subject line is (250857) and the body should include the following:
- Name: -----
- Email: -----
- Account Number: -----
They should get back to you within 3 business days
Hope this helps.
Hey @Hasaan23 !
I've merged your post to this thread, as it deals with the same topic.
Please refer to the solution for more details on the offer.
Hope this helps
Hey @Shoeman75 and @LAMM,
This is really not the experience we want you to have and we apologize sincerely!
I'll be sending you both a PM so we can further investigate and sort it out, I assure you that we want this resolved as much as you do!
See you in PM real soon!
Hello @Damian72,
Welcome to the community!
Definitely understand how important it is to receive your gift card as quickly as possible. Make sure you keep an eye on your Junk folder in case you receive it there.
-FidoAnthonyZ
Hey there @ssachdeva5
We've moved your post to this thread as it's related to your question. Can you please confirm if you've received the registration email at least?
Let us know
Hey @erdalcevik,
We moved your post to this tread here as you can find more information about this in the Accepted Solution above.
