$100 prepaid yearly voucher

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I'm a Participant Level 2
I'm a Participant Level 2

$100 prepaid yearly voucher

My $100 yearly prepaid expires soon. I still have $70 left on it. If I purchase the $10 prepaid voucher that expires in 30 days, will my unused $ carry over? OR will it only carry over if I purchase another $100 yearly voucher?

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Re: $100 prepaid yearly voucher

Hello @MH80,

 

Once you refill your account before it expires your balance should carry over.

 

Your expired balance can be restored if you refill within 7 days of your anniversary date.

You can check your anniversary date by simply dialing *225, then press the call or send button. 

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Solution

Re: $100 prepaid yearly voucher

Hello @MH80,

 

Once you refill your account before it expires your balance should carry over.

 

Your expired balance can be restored if you refill within 7 days of your anniversary date.

You can check your anniversary date by simply dialing *225, then press the call or send button. 



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I'm a Participant Level 1
I'm a Participant Level 1

Re: $100 prepaid yearly voucher

If you keep refill only $10.00 every 30 days , Fido will force you to monthy prepaid plan , after that you can use the balance to cover your monthy charge ( $10.75)

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Former Moderator
Former Moderator

Re: $100 prepaid yearly voucher

Hey @LABGUY2012

 

Thanks for posting Smiley 

 

The migration will only affect customers who top-up with $10.75 per month on the By the Minute plan. 

 

Your plan will not change if you regularly top -up with an amount greater than $10. 

 

If you'd like more information regarding this, you can take a look at it here

 

Let me know if that answers your question! 

 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: $100 prepaid yearly voucher


@FidoValeska wrote:

Hey @LABGUY2012

 

Thanks for posting Smiley 

 

The migration will only affect customers who top-up with $10.75 per month on the By the Minute plan. 

 

Your plan will not change if you regularly top -up with an amount greater than $10. 

 

If you'd like more information regarding this, you can take a look at it here

 

Let me know if that answers your question! 

 


If I top up $20 every 30 days now, can I go back to " by the minute " plan ?

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Former Moderator
Former Moderator

Re: $100 prepaid yearly voucher

Hey @bytheminuteplan!

 

Welcome to the Community!

 

The By-The-Minute plan is no longer offered so this is not something that is available in terms of changing plans. 

 

You can check out our current prepaid plans here.



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I'm a Participant Level 3
I'm a Participant Level 3

Re: $100 prepaid yearly voucher


@FidoAmanda wrote:

Hey @bytheminuteplan!

 

Welcome to the Community!

 

The By-The-Minute plan is no longer offered so this is not something that is available in terms of changing plans. 

 

You can check out our current prepaid plans here.


I am the customer of prepaid " by the minute " plan since 2002 , I forced by fido to the prepaid monthly $10.75 in February, I found out that " by the minute " plan more suitable for me , some months I never use one minute air time because this is a occasionally use phone number , please let my " by the minute " plan back !

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Moderator
Moderator

Re: $100 prepaid yearly voucher

Hey there @bytheminuteplan

 

As mentioned above, this plan is no longer offered. You can find the available Prepaid plans on our website.

 

That being said, you can can always reach out to us at these channels for further assistance with your Prepaid account. We can also send you a PM here if you prefer.

 

Let us know!



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I'm a Participant Level 3
I'm a Participant Level 3

Re: $100 prepaid yearly voucher

WhatsApp Image_LI.jpgWhatsApp Image_LI.jpgI am not ask for new subcription , I just want to go back to what I got before, also that's what the fido SMS say.

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Senior MVP Senior MVP
Senior MVP

Re: $100 prepaid yearly voucher

Hello Bytheminuteplan,

 

  Welcome to the community!

 

  Unfortunately, I believe that offer to go back to your previous plan was time limited. At that time, the By the Minute plan would have been still available for you to get it back. However, it's now been over a year since you received that message and that plan is no longer available.

 

Not what you want to hear, but I hope this helps Smiley

 

Cheers


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