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$10 Talk and Text plan charges

I'm a contributor level 1
I'm a contributor level 1

Good afternoon,

We are wondering how come we got charges for $2.70 from the 4 calls we made from the last few days?

We are supposed to be on the $10 Talk & Text plan already.  Not sure why we got charges separately extra from our monthly plan?


Date Number Call Type Call Description Amount 

July 27, 2019 01:35PM MDT 403 708-2626 Incoming call Local call $0.45
July 27, 2019 12:47PM MDT 403 891-4826 Outgoing call Local call $0.90
July 26, 2019 08:50PM MDT 403 708-2626 Incoming call Local call $0.90
July 25, 2019 07:22PM MDT 403 719-8686 Outgoing call Local call $0.45


We have recharged with vouchers on May 15, June 24, July 16.


Please and thank you.


Former Moderator
Former Moderator

Hey there @Christie_Ivan,


Our $10 Prepaid plan would include limited coverage for usage. Once your usage buckets are depleted, you would be subject to pay per use fees.


That said, we'd be happy to take a closer at your account to provide more info. Please get back to us by PM so we can follow up on your request.