I cancelled Fido internet yesterday I asked the rep on the phone if I can just return the modem to any Fido store. He said "yes any Fido store is fine". I know there is one near my place that's less than 5km away, it also shows up on Google maps. But when I did a store search on Fido's website https://www.fido.ca/consumer/storelocator, the nearest store for "internet -> Get the Right Hardware (exchanges, pick-ups, and returns)" is 33km away in ANOTHER CITY!?!
Is the website info outdated? or is the rep wrong?
Also it's been almost a day and I still do not have a cancellation confirmation email?
Solved! Go to Solution.
Not every store can process returns for Fido Internet. If the nearest store is too far, we can also send you a prepaid return label so you can send it back to us via UPS!
If you want to do that, let me know and I'll send you a PM so we can set this up!