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so dispointing internet service

Michaellllll
I'm a Participant Level 2
I'm a Participant Level 2

I can't connect my home internet for 7 days. Fido asked me to change the modem for 2 twice and let me go back to the store 3 times. Every day I got the same response from customer service which is waiting another 24 hours. Garbage service from Fido

3 REPLIES 3

FidoSaad
Moderator
Moderator

Hey there @Michaellllll,

 

I'm sorry to hear that our customer service were unable to resolve your situation. It seems like you have a pending order or request that is not being fulfilled though, were they able to provide you more details on what's wrong?

 

To better assist you, we'll need to access your account to gather more details. to do so, you can reach out to us at these channels for immediate assistance. Alternatively, we can also send you a PM here if you prefer.



Michaellllll
I'm a Participant Level 2
I'm a Participant Level 2

Could you please send me a PM

Alright I will be sending you a PM Smiley