Hey there @Michaellllll,
I'm sorry to hear that our customer service were unable to resolve your situation. It seems like you have a pending order or request that is not being fulfilled though, were they able to provide you more details on what's wrong?
To better assist you, we'll need to access your account to gather more details. to do so, you can reach out to us at these channels for immediate assistance. Alternatively, we can also send you a PM here if you prefer.
