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Resolved! $250 charge for the modem which I have returned.

I cancelled my internet service with FIDO and I have Rogers now. I returned the modem to a FIDO store after the cancellation. About two months later, I received Fido bill which charges me $250 for the modem. Of course I called back and told them whic...

qiren99 by I'm a participant level 3
  • 5272 Views
  • 7 replies
  • 0 likes

Can someone just call me back?

I was transfered twice (and killed 35 percent of my battery) and on hold for over an hour waiting for customer service.  I just want to cancel now.    

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Apollo8 by I'm a participant level 1
  • 2062 Views
  • 3 replies
  • 1 likes

LONG WAIT TIME

What is going on with Fido lately, first internet goes to **bleep** all week than their customer service support takes an hour to pick up than when you get connected their line disconnect. After waiting an hour you would think they would have a bette...

hannah18 by I'm a participant level 1
  • 701 Views
  • 0 replies
  • 0 likes

Have to pay to access my payment history!

I have been a fido customer for more than 10 years. Recently I asked fido to provide me with the payment history for a Fido home Internet that I had until Dec 2020. Fido denied my request! Once I insisted that I need my payment history, they told me ...

sadeghianv by I'm a participant level 2
  • 924 Views
  • 1 replies
  • 0 likes