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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 100024 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32477 Views
  • 16 replies
  • 3 likes

Fido modem WPA2 security

Hello, I am getting a message on my phone saying wifi security is weak bc it's WPA2 (now outdated?) and I should increase modem to WPA3. How do I do that? CLC

CLCross71 by I'm a Participant Level 1
  • 2161 Views
  • 3 replies
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Resolved! New modem not working

Hey I recently got fido modem to replace bell modem which is connected with dsl. Fido modem doesn't have dsl. I have coax outlet they dont work. i think coax is good . is it because my service is not active or something  please help

Inder4 by I'm a Participant Level 1
  • 430 Views
  • 1 replies
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No $100 MasterCard gift card as promised by Fido

I signed up Fido home internet on Dec. 30, 2020. I have not received the $100 mastercard gift card as promised by the sales rep. Despite numerous call to customer service and online chat with Fido representative. They just told me to wait 2 weeks and...

billchu by I'm a Participant Level 1
  • 278 Views
  • 1 replies
  • 0 likes

I sent it to the modem!!

I was cancelled fido internet end of March 2021. I got an email about the return to the modem label on 6, April 2021.So I sent it on 8, April 2021 (Canada post.)But still not received yet 29, April 2021 fido company said.Is that my problem? 

Kyuho by I'm a Participant Level 1
  • 276 Views
  • 1 replies
  • 0 likes

Being charged for a returned modem

I'm being charged $249.95 + tax on a modem I already returned. When I asked customer service to reverse it, they said they'd need to investigate it. I spent 2 hours on live chat trying to understand what this investigation is about, what the outcomes...

shiangli by I'm a Participant Level 1
  • 242 Views
  • 1 replies
  • 0 likes