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No Internet: Green @ light, but seeing white lights for Up and Down

I'm a participant level 2
I'm a participant level 2

Hi Fido,

It seems my neighbors who live close by their Fido is back again.

But mine is still not in working with these light turned on the modem.

1. Constant @ Green light (meaning the Fido is recognizing my modem)

2. Constant White (light Cyan color) lights turned on for Up and Down Streams

3. 2.4 and 5 Ghz Green light flashing

I tried power off and on (30 seconds rule) not working.

Factory reset the Model did not work.

The internet is down since Friday, can Fido help while waiting 3 + hours of some technical support & Live chat...

I am only using the modem to connect to internet, no other routers attched... How come it was working prior to this outage, and not working all of a sudden ?

FYI. I am using work phones (Rogers) Hot spot to write this.

Please help.




Hello @uoftcompeng! Thank you for sharing your experience here on the Community.


Are you still having issues with your modem today?