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Modem swapping issue that is taking 4+ days to resolve

On Sunday, I went to a Fido store to swap a modem. During the swapping, the system glitched and did not fully perform the swap to recognize the new modem against my account.i have been on the phone with about 20 different people and, and I feel none ...

Vjollca by I'm a participant level 1
  • 1113 Views
  • 4 replies
  • 1 likes

Resolved! How to block websites on Hitron modem

Hi there I have a CODA-4582 modem. Can someone provide instructions on how to block specific sites from the modem GUI? Looking to block some ad sites to prevent popups if possible.

baka2k23 by I'm a participant level 1
  • 1496 Views
  • 2 replies
  • 0 likes

Resolved! Internet lost almost everyday

What's going on with internet connection? Since Monday, connection is lost for the 3rd time and these happens between 6pm-7pm. It works after unplugging and plugging in again the cords in the modem but it's so frustrating because it impacts my work, ...

Onang by I'm a participant level 2
  • 1606 Views
  • 4 replies
  • 0 likes

Poor customer support

I just signed up fido internet few weeks ago on the 50% off 40$+tax promo plan in Ontario.Upon reciveing my bill I noticed the 50% wasn't applied to my monthly bill and the agent I called today made me wait 40 minutes and she told she was fixing my a...

helios by I'm a participant level 1
  • 429 Views
  • 1 replies
  • 0 likes