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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by • Community Manager (Retired)
  • 108333 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by • Community Manager (Retired)
  • 34497 Views
  • 16 replies
  • 3 likes

Resolved! Help - Set restriction on users in my family

Hi,My kids stay up late for laptop, ipad. I want to set restriction on their usage, i.e, from this time to that time, on specific Nick/ID so that they go to bed on time. I normally go to bed at 11.30pm but don't know how to stop internet access so th...

no technician available to fix my existing home internet

Hi Fido,   Sorry to say but your technical support team has disappointed my expectations.   I dont have interner aince yesterday. i called they did diagnostic and told me they need a technician to visit and fix this issue. Worst part is that no techn...

mharif by • I'm a Participant Level 1
  • 197 Views
  • 1 replies
  • 0 likes

Missing compensation

I moved into a new home a few months ago and there were issues with the quality of the home internet connection for about two months until it was fixed. One helpful escalation manager I spoke to told me to call in once the service issue was resolved ...

hg123 by • I'm a Participant Level 1
  • 183 Views
  • 1 replies
  • 0 likes

Home Internet slow after outage

Home internet is working very slow and intermittently cutting off after restored following outage. could Fido officials please confirm when are we expecting it to work as normal as before?Thank you.

VishalKhatri by • I'm a Participant Level 2
  • 280 Views
  • 2 replies
  • 0 likes

Internet dropping

After the major incident last week, my internet keeps dropping. Messaged service and they told me to plug it to an individual outlet. Did that no luck, they told me to disconnect and start after 10 secs, it didn't work.All the lights are on, just tha...

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