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Constant disconnecting for the last month…

Is anyone else in the Ottawa K2C area having issues with constant connection dropping and having to reset their modem? There was an outage about a month ago and last week I called and was told it was a network issue (NOT my modem) and it would be fix...

MikhalaA by I'm a participant level 2
  • 373 Views
  • 1 replies
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Resolved! Wifi issues

I'm new user for fido wifi,but I can't even use wifi  first is because I put the wrong apartment number. I called the customer service and change the address but it never changed, so I changes it through the app but it's still not working and I calle...

Jeytan by I'm a participant level 1
  • 858 Views
  • 1 replies
  • 0 likes

Resolved! Extra charge for Pre-authorized credit card payment

Is there any extra charge associated with Pre-authorized credit card payment? My monthly bill for Home internet is First to last day of calendar month. Normally I pay using my credit card by 6th of each month. I have also set up pre-authorized paymen...

zunaid by I'm a contributor level 1
  • 3564 Views
  • 4 replies
  • 0 likes