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Can't use same account when going from Fido to Rogers

Hi all,  I just got a call (supposedly) from Rogers, with a promotion for a higher speed paying slightly less than what I'm paying now with Fido. My only issue is: the agent said that he needed my husband's information, because he can't open a Rogers...

AraceliT by I'm a participant level 2
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Outage since yesterday in M3C 3N4

Have been out since yesterday at around 1:30pm. Signed up for notifications and none received to date. What the hell is happening and when will it be fixed?  Fido, you need to dfo better!

BryanMin by I'm a contributor level 2
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