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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by • Community Manager (Retired)
  • 99926 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by • Community Manager (Retired)
  • 32476 Views
  • 16 replies
  • 3 likes

Resolved! Poor customer service

I would like to make a complain. Tuesday Oct 18 I called fido customer service and asked for better offers as I ve been with fido for 1 year and my promotion 50% /12months ending soon, The representative gave me her offer and when i told her that oth...

Hag_b by • I'm a Participant Level 2
  • 596 Views
  • 4 replies
  • 1 likes

connection drops at least once a day

i'm using an external wifi router in bridge mode. no issues with the router but the cable connection seems to drop at least once a day since getting this service. we need a reliable connection. what are my service options. i'm getting ready to switch...

smilebot by • I'm a Participant Level 1
  • 183 Views
  • 1 replies
  • 0 likes

Will my technician show?

Booked an appointment for Jan 1st which was surprising, as I'd expect them to be off today, but that's the date they have me and an 8 to 10 am slot. It's about 10:30 am now and was wondering if it they'll show or did the online customer support messe...

DarthMaul by • I'm a Participant Level 3
  • 375 Views
  • 7 replies
  • 0 likes

Modem relocation

 i am moving my router (CGN3AMF) to a different part of the basement. The incoming cable is already attached to a splitter. All the cable was run by a Rogers technician when originally installed. The splitter has 1 cable to the router in its current ...

Disappointment over attempts to cancel service

Everytime I call Fido Customer Service, I have to wait for hours on the phone. Fido is trying to cut costs and barely has  any Customer Service now. This is going to fire back one day. I'm not happy how Fido tries to trick customers. I received an em...

jmichelw by • I'm a Participant Level 1
  • 334 Views
  • 3 replies
  • 0 likes
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