Hello @MaxBill were you able to see your account details? I'm unsure why that is happening for you as there are no other reports of this currently happening to any other accounts.
You do not have to go to a store to make your payments you can also do it through the IVR system see here for all the different ways to make your payment.
Hi @MaxBill , looks like you're paying through the app. Did you try signing in to Fido.ca with Chrome or Firefox and attempt to pay your bill? That should work, the fido app uses your default browser, so sometimes using a different browser can allow the payment. If that fails, I suggest calling it in, going to a Fido store or pay through your bank until you get it squared away. That way you won't incur late charges. Hope it works out for you
The second screenshot is from web browser. I tried both PC and mobile, with Different browser.
Why do I need to go to a store, this is not 90's. Everything can be done through internet. If you go to the playstore, 90% of people complain about the same issue.
Sorry to hear you're having issues paying your bill. While I understand it may not be your preference, I am uncertain as to whether stores are able to take payment. Paying in store is not listed as an option (see here).
Have you re-tried to access your your My Account to pay your bill recently? Your second screen capture seems to suggest they might have been updating the website. Once updated, you might be able to access the payment page.
Alternatively, are you using any ad-blockers or pop-up blockers etc? From what I can gather, the 590 error might be related to a Captcha error. As well, have you tried to clear cache & cookies in your browser's settings to see it that'll help?
If you are still unable to access the Fido webpage for payment, you might consider making payment via your financial institution. Though, it can take a number of days for Fido to receive payment.
I can login but I can't access my account, so I can't get my account number. I called customer care and they transferred my call to 3 different executives. They want me to go to nearest fido store to pay the bills or get account details.
This error message is there for a week now and not fixed till today.
I am very unsatisfied, one of the richest tech companies don't have money to fix a simple bug.
This time I don't have any problems, but next time if I want to go to a store to pay bills. Then I am going to cancel the membership.