WIFI modem keeps dropping connection

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WIFI modem keeps dropping connection

My WIFI  modem keeps dropping connectivity and I'm noticing a lot of other people are having this same issue. How do I get this firmware update?

 

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Re: WIFI modem keeps dropping connection

Hi @JMG1

 

Welcome to the Community Smiley 

 

Sorry to learn you're having some trouble with your modem. 

 

I've replied to your PM, we'll be happy to help you get the firmware trial. 

 

Chat soon !



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I'm a Participant Level 1
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Re: WIFI modem keeps dropping connection

I am having same issue how do I upgrade firmware trial please Help me thanks

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Former Moderator
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Re: WIFI modem keeps dropping connection

Hey @Eliej

 

I'll send you a PM to set you up with that Smiley 



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I'm a Participant Level 3
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Re: WIFI modem keeps dropping connection

The only way I could fix that was setting up my notebook to G only.

 

Check this link and change you PC/Notebook to 02 - 11g

http://www.thewindowsclub.com/enable-802-11n-mode-wireless-connection-windows-8

 

I hope it helps you.

 

Rafael.

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I'm a Participant Level 1
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Re: WIFI modem keeps dropping connection

Hi, I have been having the same issue on my desktop (microsoft) and laptop (Apple)

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Re: WIFI modem keeps dropping connection

Hey @sabsgroves

 

Welcome to the Community. Smiley 

 

I'm sad to see that you're experiencing issues with your connection. Did you get a chance to try a couple troubleshooting steps such as unplugging and plugging back the modem? 

 

Or even a reset of the modem? You can check out the steps on how to do this here

 

Let us know if it helps! 

 

 



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Re: WIFI modem keeps dropping connection

Hey @sabsgroves!

 

Were you able to get this figured out?

 

Did FidoPierre's suggestions help?



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I'm a Participant Level 2
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Re: WIFI modem keeps dropping connection

Hey today only I took Home Internet modem. Unfortunately after every 10 - 20 mins. modem restarts. By reading in forums I believe that I need to upgrade firmware. Is there any special procedure or it will upgrade automatically.

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Re: WIFI modem keeps dropping connection

Hey there @JMG1

 

You can indeed participate to the home internet firmware trial. You can follow the link for more information.

 

Alternatively, we can also try to troubleshoot your service. You can reach us at these channels, and your technical support team is available 24/7 to assist you on live chat. We can also send you a PM here if you prefer.

 

Hope this helps.



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