Upstream channels not bonding, very high dbmV

Upstream channels not bonding, very high dbmV

Upstream channels not bonding, very high dbmV

ryanottawa
I'm a Participant Level 1

Upstream channels not bonding, very high dbmV

Hello

 

A rogers tech was outside working on the box by the street for some reason today and now my upstream signal is very poor and no longer channel bonding. Downstream is bonding and ok (albeit speeds are only about 100mbits when normally about 300). Upstream speedtest comes in at 1mbit. 

 

I'm finding it incredibly difficult to get any help from Fido tech support. I need help as we work from home and the internet is now basically unusable. Here are the Hitron Modem CGN3AMF signal stats:

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-14.1001134.484
2579000000256QAM-14.100534.484
3585000000256QAM-13.600634.346
4591000000256QAM-13.500734.346
5597000000256QAM-13.300831.915
6603000000256QAM-13.200935.084
7609000000256QAM-13.6001034.926
8303000000256QAM-12.700135.595
9621000000256QAM-15.1001233.834
10633000000256QAM-15.0001333.957
11639000000256QAM-14.6001433.957
12645000000256QAM-14.4001534.484
13651000000256QAM-14.4001634.346
14657000000256QAM-14.4001734.346
15663000000256QAM-14.4001834.346
16669000000256QAM-15.3001933.487
17675000000256QAM-16.2002032.676
18681000000256QAM-17.3002132.237
19687000000256QAM-17.6002232.321
20693000000256QAM-16.9002332.585
21699000000256QAM-17.0002432.865
22705000000256QAM-16.2002533.063
23711000000256QAM-15.2002633.377
24717000000256QAM-15.4002733.487
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
125899999ATDMA - 64QAM57.00026400000
1 REPLY 1
FidoSaad
Moderator

Hey there @ryanottawa

 

Welcome to the Community Smiley

 

I'm sorry to hear that your internet connection has degraded recently. Unfortunately, while we can confirm that your Hitron Modem CGN3AMF can and should bond downstream, we're unable to confirm for the upstream portion.

 

As this falls outside our scope, we would suggest contacting our home internet technical support team here. They are available by phone or live chat 24/7 to better assist you with your situation.

 

Hope this helps!