Upstream channels not bonding, very high dbmV

[ryanottawa]

Hello

A rogers tech was outside working on the box by the street for some reason today and now my upstream signal is very poor and no longer channel bonding. Downstream is bonding and ok (albeit speeds are only about 100mbits when normally about 300). Upstream speedtest comes in at 1mbit. 

I'm finding it incredibly difficult to get any help from Fido tech support. I need help as we work from home and the internet is now basically unusable. Here are the Hitron Modem CGN3AMF signal stats:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	-14.100	11	34.484
2	579000000	256QAM	-14.100	5	34.484
3	585000000	256QAM	-13.600	6	34.346
4	591000000	256QAM	-13.500	7	34.346
5	597000000	256QAM	-13.300	8	31.915
6	603000000	256QAM	-13.200	9	35.084
7	609000000	256QAM	-13.600	10	34.926
8	303000000	256QAM	-12.700	1	35.595
9	621000000	256QAM	-15.100	12	33.834
10	633000000	256QAM	-15.000	13	33.957
11	639000000	256QAM	-14.600	14	33.957
12	645000000	256QAM	-14.400	15	34.484
13	651000000	256QAM	-14.400	16	34.346
14	657000000	256QAM	-14.400	17	34.346
15	663000000	256QAM	-14.400	18	34.346
16	669000000	256QAM	-15.300	19	33.487
17	675000000	256QAM	-16.200	20	32.676
18	681000000	256QAM	-17.300	21	32.237
19	687000000	256QAM	-17.600	22	32.321
20	693000000	256QAM	-16.900	23	32.585
21	699000000	256QAM	-17.000	24	32.865
22	705000000	256QAM	-16.200	25	33.063
23	711000000	256QAM	-15.200	26	33.377
24	717000000	256QAM	-15.400	27	33.487

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	25899999	ATDMA - 64QAM	57.000	2	6400000

[FidoSaad]

Hey there @ryanottawa

Welcome to the Community

I'm sorry to hear that your internet connection has degraded recently. Unfortunately, while we can confirm that your Hitron Modem CGN3AMF can and should bond downstream, we're unable to confirm for the upstream portion.

As this falls outside our scope, we would suggest contacting our home internet technical support team here. They are available by phone or live chat 24/7 to better assist you with your situation.

Hope this helps!