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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 99868 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32414 Views
  • 16 replies
  • 3 likes

Unreturned modem charge

Hi, when I moved cities I had my services transferred to my new address but didn't receive any info on returning the old modem. I later spoke to an agent who told me they could send me a shipping label or could return it to a Fido location. I brought...

kaden_vh19 by I'm a Participant Level 1
  • 404 Views
  • 1 replies
  • 0 likes

Fido internet issues

I really want to bring this to Fido CEO attention that the home internet is disconnecting so badly. We have been noticing lot of internet issues for last 3-4 days which is impacting our office work. On Friday it was down for whole day without any pri...

Sub2 by I'm a Participant Level 1
  • 336 Views
  • 1 replies
  • 0 likes

Linking Home Internet Account to my Fido.ca login

I had Fido.ca account. I bought new home internet service. when I am login to myfido.ca my previous account which I cancelled are visible but there is no new account. when I am trying to register new account it says email already registered. What to ...

jay_5890 by I'm a Participant Level 1
  • 406 Views
  • 1 replies
  • 0 likes

Forgot wifi password

hi, i have forgot my wifi log in details. I have tried the support page that askes to input,  cusadmin and password. All i get is, password not correct?

Jdblue1966 by I'm a Participant Level 1
  • 1066 Views
  • 1 replies
  • 0 likes