Order stuck - Account pending, no Internet

[ivanpark777]

It's the famous 'Order is stuck' case.

Moving date was October 18. Today is November 4th. No followup no resolution from Fido.

No one can help. Month of October was prepaid by me.

Refund cannot be done as account is not active as per CSR's.

Installation crews came to an old address 5 times only to find out there is glitch in the rogers/fido dispatch system which sent them to an old address - what a waste of resources/gas/human time - just wow.

On hold for about 30+ hours.

Very frustrating. Complete fail on Fido's part.

Filing a case with CCTS in 24 hrs.

[ivanpark777]

Hey @ivanpark777 , 

We sent you a PM yesterday at 8:22 pm. 

Can you click on your profile picture and then on the Messages icon? 

Thanks! We're waiting for your response. 

[SAF30]

I'm going through the exact same thing. Spent many hours on the phone with a "stuck order"; called 5 different days. Moved more than a week ago. I've been a customer for 4 years with two accounts. I called well in advance of moving and work in a hospital; need internet to deal with highly time-dependent items. So I've been forced to work ~12 hours per day in order to attend to all of this with not having internet. 

I am trying to cancel now, but even that cannot be done.

[FidoValerie]

Hi there! We've replied to your other post in regards to this.  

[FidoVanessa]

Hey @ivanpark777! 

We'll send you a private message right away! 

[ivanpark777]

Never got a private message. What's happening?

[FidoRanya · Accepted solution]

Hey @ivanpark777 , 

We sent you a PM yesterday at 8:22 pm. 

Can you click on your profile picture and then on the Messages icon? 

Thanks! We're waiting for your response.