New Internet old CGN3AMF modem

New Internet old CGN3AMF modem

New Internet old CGN3AMF modem

I'm a Participant Level 2

New Internet old CGN3AMF modem

I signed for a 150M internet a few days ago and recived my modem today

The modem I got is very old / refubreshed CGN3AMF

Is it possibe to ask to replace it with a new modem ?

3 REPLIES 3
I'm a Participant Level 1

Modems don't usally "die" unless they were physically mishandled and have physical damage internally. I just received an older modem as well with my 150/15 internet and it works fine.  I have gotten used modems with prior providers and never really had any issues.  Having said that, I'd recommend using a separate router for your wireless connections as built-in wi-fi isn't very robust for anything larger than a condo. 

 

Hello @flas99,

 

It doesn't matter if the modem is new or refurbished as long as it does its job, if it is not functioning then you can certainly have it replaced whether you get a new or another refurbished one all depends on stock.



I'm a Participant Level 2

I'm just afraid that the chances that so old modem will "die" are much higher compared to a new modem and I don't want to stuck without an internet or spend hours with tech support