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Modem picked up but not activated

I'm a participant level 1
I'm a participant level 1

I purchased the internet service today and picked up the modem from the store. But I do not have connection and on my account page it says the service order is not fulfilled and the modem needs to be picked up. 


Former Moderator
Former Moderator

Hey @GA7!


Do you still need help with this?


Let us know! 

Former Moderator
Former Moderator

Hey there @GA7,


Welcome to the community Smiley


In case the order is still pending, your service will not be activated. When picking your modem in store, then agent needs to assign the modem by linking it to your account to close the pending order.


You can reach our to us at all times at these channels for support. In the meantime, I'll be sending you a PM so we can look into it. Talk to you soon!