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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 108498 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 34518 Views
  • 16 replies
  • 3 likes

No Home internet from Kanata

Just found out that there is no home internet today. I am in Kanata. This is first time without internet. Connection is fine,  I saw all signals level are good. Just no IP assigned. What is going on ?

gaosan by I'm a Participant Level 2
  • 330 Views
  • 3 replies
  • 0 likes

Credit inquiry when Fido can’t provide service

I'm a current Fido cellphone customer. When I tried to apply for the internet the website says Fido provide services to the addrsss. But it turns out only Rogers is available to provide the internet service there. However, a credit inquiry was made b...

Resolved! Home internet intermitted disconnect --please help!

I have home internet disconnect every 15-20 mins since May 31th. My neighbour using Rogers having the same issue.I called Fido twice last night but Fido technical support indicate there is no incident or network outage on Fido end.I reset my moderm b...

Jonathan22 by I'm a Participant Level 2
  • 991 Views
  • 5 replies
  • 0 likes

Resolved! Getting lower speed than advertised

Hi Team, I contacted Fido customer care and raised complaint so many times since 21st May 2022. According to my home internet plan, speed is 50mbps. but i am getting 18.5 mbps.  living this problem more than 7 days. no one is FIDO contacting or resol...

jbeginsamuel by I'm a Participant Level 2
  • 553 Views
  • 3 replies
  • 0 likes

Resolved! Home internet outage in Ottawa

2 questions, when can I expect the service to be restored in K0A- it's been out since last Saturday and since I don't have internet how is it that my account shows usage for the last 5 days?

lmt11 by I'm a Participant Level 1
  • 437 Views
  • 3 replies
  • 0 likes