Modem - Order status online - Fulfillment Type = "Pick up at Store?"

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I'm a Participant Level 2
I'm a Participant Level 2

Modem - Order status online - Fulfillment Type = "Pick up at Store?"

Hello, I just called in to Fido to order a new Home Internet service, on the call it was confirmed the Modem will be shipped to our billing address.

 

But when I check the order status under My Account it says, Fulfillment Type = Pick Up at Store.

 

Can you please clarify? 

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Former Moderator
Former Moderator

Re: Modem - Order status online - Fulfillment Type = "Pick up at Store?"

Welcome to the community @oyuen! Smiley

 

Did you place the order on Fido.ca or did you talk to an agent?



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Modem - Order status online - Fulfillment Type = "Pick up at Store?"

I called in to Fido and placed the order over the phone. The agent told me that it will be shipped to us today or tomorrow.

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Moderator
Moderator

Re: Modem - Order status online - Fulfillment Type = "Pick up at Store?"

Hey @oyuen

 

Thank you for this clarification. I am going to send you a PM so we can take a closer look into this together. Smiley 



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