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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community, We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here. This thread will be used for ...

FidoCaroline by Community Manager (Retired)
  • 98812 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community, As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to partic...

FidoCaroline by Community Manager (Retired)
  • 32100 Views
  • 16 replies
  • 3 likes

Resolved! Charged wifi modem rental despite service cancelled

I cancelled my service on March 20, which is the end of my billing cycle and I never have carry forward balances. Returned the modem on March 21. Got Canada post confirmation that modem has been successfully delivered on March 22. Upto this point, ev...

kats44 by I'm a Participant Level 2
  • 121 Views
  • 1 replies
  • 0 likes

Resolved! Modem not connecting to the Internet

Hi, guys. I'm a new costumer. I received the modem yesterday, installed it, but it doesn't connect to the Internet (the @ light is never on). I tried different coaxial cables, turned it off and on again, but nothing. Should I wait for the guys to ena...

macrojd by I'm a Participant Level 2
  • 277 Views
  • 3 replies
  • 0 likes

Resolved! increase WIFI coverage area - Boost WIFI signal

Hi, we have a very weak wifi signal, and in some areas on the home litterally no wifi. In the photo is the router we have from Fido. Can anyone receommend or advise on ways / additional equipment to buy in order to increase the area coverage of WIFI ...

Fido Router.jpg
gilsophie by I'm a Participant Level 1
  • 144 Views
  • 1 replies
  • 0 likes

Resolved! Extremely Slow Internet

I am paying for 150mbps service but I'm getting 5-6mbps speed in return. It is not a sudden drop but rather a very consistent extremely slow speed I've been getting. I'm getting really annoyed of this and seriously looking for alternate home internet...

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