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Modem - Order status online - Fulfillment Type = "Pick up at Store?"

oyuen
I'm a participant level 2
I'm a participant level 2

Hello, I just called in to Fido to order a new Home Internet service, on the call it was confirmed the Modem will be shipped to our billing address.

 

But when I check the order status under My Account it says, Fulfillment Type = Pick Up at Store.

 

Can you please clarify? 

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***Edited to add Labels***

3 REPLIES 3

FidoTerry
Former Moderator
Former Moderator

Welcome to the community @oyuen! Smiley

 

Did you place the order on Fido.ca or did you talk to an agent?



oyuen
I'm a participant level 2
I'm a participant level 2

I called in to Fido and placed the order over the phone. The agent told me that it will be shipped to us today or tomorrow.

FidoPierre
Former Moderator
Former Moderator

Hey @oyuen

 

Thank you for this clarification. I am going to send you a PM so we can take a closer look into this together. Smiley