Modem - Order status online - Fulfillment Type = "Pick up at Store?"

[oyuen]

Hello, I just called in to Fido to order a new Home Internet service, on the call it was confirmed the Modem will be shipped to our billing address.

But when I check the order status under My Account it says, Fulfillment Type = Pick Up at Store.

Can you please clarify? 

***Edited to add Labels***

[FidoTerry]

Welcome to the community @oyuen!

Did you place the order on Fido.ca or did you talk to an agent?

[oyuen]

I called in to Fido and placed the order over the phone. The agent told me that it will be shipped to us today or tomorrow.

[FidoPierre]

Hey @oyuen

Thank you for this clarification. I am going to send you a PM so we can take a closer look into this together.