I paid Interne fee manually, but it was not processed.

[Grace_Choi]

I applied for an automatic transfer to the bank when I opened the Internet. I have the contract in question. A few days after signing up, I checked that the Internet payment information was not set on the Fido site. So I set up an automatic bank transfer myself. After that, I checked that there was a late fee of about 1 dollar because the fee was not withdrawn, and the late fee was exempted due to a fido mistake. And I manually paid the Fido Internet fee at the bank yesterday, January 28th. It appears that the fido Internet fee has not been processed despite the payment. What happened?

[Grace_Choi]

Thank you for helping me.

[Cawtau · Accepted solution]

Hello Grace_Choi,

  You should note that it can take a number of days for payments at financial institutions to be received by Fido (see here).

Hope this helps 😀

Cheers