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Home Internet Modem Not Working only Power Light is On

Ishani
I'm a Participant Level 1
I'm a Participant Level 1

My wifi was not working so we unplugged it from the wall and plugged it back in. But only the power light went on and nothing else went on. I do not have internet and I don't know what to do please help

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1 REPLY 1

FidoClaudia
Moderator
Moderator

Hey @Ishani

 

Welcome to our community!

 

Please reach out to our technical support so we can take a look at the account to make sure everything's in order with the service.