OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Home Internet
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Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
FEEDBACK THREAD - Fido Home Internet Firmware Trial
Hey Community, We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here. This thread will be used ...
Resolved! Fido Home Internet Firmware Trial
Hey Community, As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...
No $100 MasterCard gift card as promised by Fido
I signed up Fido home internet on Dec. 30, 2020. I have not received the $100 mastercard gift card as promised by the sales rep. Despite numerous call to customer service and online chat with Fido representative. They just told me to wait 2 weeks and...
I sent it to the modem!!
I was cancelled fido internet end of March 2021. I got an email about the return to the modem label on 6, April 2021.So I sent it on 8, April 2021 (Canada post.)But still not received yet 29, April 2021 fido company said.Is that my problem?
Being charged for a returned modem
I'm being charged $249.95 + tax on a modem I already returned. When I asked customer service to reverse it, they said they'd need to investigate it. I spent 2 hours on live chat trying to understand what this investigation is about, what the outcomes...
Modem isn’t working
Hello, I got a modem from Fido today and tried to connect it a coax outlet in my room but it doesn't seem to work at all. tried it using the one in the common area and it works fine. is there a problem with the outlet in my room? tried contacting the...
No internet in Markham. No response from chat. Called support and got hungu
No internet in Markham. No response from chat. Called support and got hung up. Please help