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I can not login to Hitron, even after Factory reset.

vahabm
I'm a Participant Level 1
I'm a Participant Level 1

Hello, I receive a IP conflict message repeatedly, when I try to login to the modem to find the devices which conflict I get the wrong password message. even I factory rest the modem but no chance yet.

Please advise.

3 REPLIES 3

FidoNick
Former Moderator
Former Moderator

Hey @vahabm!

 

That's definitely a bit of an odd situation, if you reset the modem then all passwords should also reset. The default is

 

Username: csuadmin

Password: password

 

Have you tried that?

 

If you have and continue to experience trouble, please reach out to our internet tech support. You can chat with them via Fido.ca or call them at 1-888-259-3436.

 

For some general troubleshooting, you can also check out our library article

 



vikashjvermaa
I'm a Participant Level 1
I'm a Participant Level 1

This definitely does not work. Did reset 2 times and still the Username & password Fido Nick gave does not work.

Hello @vikashjvermaa,

 

Welcome to the community!

 

Feel free to contact us here if you need help.