I can not login to Hitron, even after Factory reset.

[vahabm]

Hello, I receive a IP conflict message repeatedly, when I try to login to the modem to find the devices which conflict I get the wrong password message. even I factory rest the modem but no chance yet.

Please advise.

[vahabm]

Hey @vahabm!

That's definitely a bit of an odd situation, if you reset the modem then all passwords should also reset. The default is

Username: csuadmin

Password: password

Have you tried that?

If you have and continue to experience trouble, please reach out to our internet tech support. You can chat with them via Fido.ca or call them at 1-888-259-3436.

For some general troubleshooting, you can also check out our library article. 

[FidoNick · Accepted solution]

Hey @vahabm!

That's definitely a bit of an odd situation, if you reset the modem then all passwords should also reset. The default is

Username: csuadmin

Password: password

Have you tried that?

If you have and continue to experience trouble, please reach out to our internet tech support. You can chat with them via Fido.ca or call them at 1-888-259-3436.

For some general troubleshooting, you can also check out our library article. 

[vikashjvermaa]

This definitely does not work. Did reset 2 times and still the Username & password Fido Nick gave does not work.

[FidoAnthonyZ]

Hello @vikashjvermaa,

Welcome to the community!

Feel free to contact us here if you need help.