I can not login to Hitron, even after Factory reset.

Reply
I'm a Participant Level 1 vahabm
I'm a Participant Level 1

I can not login to Hitron, even after Factory reset.

Hello, I receive a IP conflict message repeatedly, when I try to login to the modem to find the devices which conflict I get the wrong password message. even I factory rest the modem but no chance yet.

Please advise.

Accepted Solution

Re: I can not login to Hitron, even after Factory reset.

Hey @vahabm!

 

That's definitely a bit of an odd situation, if you reset the modem then all passwords should also reset. The default is

 

Username: csuadmin

Password: password

 

Have you tried that?

 

If you have and continue to experience trouble, please reach out to our internet tech support. You can chat with them via Fido.ca or call them at 1-888-259-3436.

 

For some general troubleshooting, you can also check out our library article

 

View solution in context
Flag this to a Moderator
Message 1 of 2
260 Views
Moderator
Moderator
Solution

Re: I can not login to Hitron, even after Factory reset.

Hey @vahabm!

 

That's definitely a bit of an odd situation, if you reset the modem then all passwords should also reset. The default is

 

Username: csuadmin

Password: password

 

Have you tried that?

 

If you have and continue to experience trouble, please reach out to our internet tech support. You can chat with them via Fido.ca or call them at 1-888-259-3436.

 

For some general troubleshooting, you can also check out our library article

 



Flag this to a Moderator
Message 2 of 2
246 Views