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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 103229 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 33379 Views
  • 16 replies
  • 3 likes

Frequent Modem Connection Resets

Hello, I have a Fido 150u plan and I am experiencing severe modem (Hitron CODA - the white box) issues where the connection drops every single day. About 5 days ago, a licensed service technician arrived and possibly improve the connection qualities ...

jkonjengbam by I'm a Participant Level 1
  • 655 Views
  • 0 replies
  • 0 likes

Internet customer service

Your customer service for internet is garbage I have called countless times talked to many people regarding the switch over from my internet into my ex boyfriends name and after speaking with about 6 different people you still couldn't get it right. ...

MandaaN91 by I'm a Participant Level 1
  • 446 Views
  • 1 replies
  • 0 likes

Internet outage in oshawa

Saw some Rogers technicians working on the street earlier. Since they left, internet dropped a couple of times and now has completely gone. Have been listening to the fido hold music for 20 minutes now waiting for support 

Saber1618 by I'm a Participant Level 2
  • 740 Views
  • 3 replies
  • 0 likes

Internet Outage Service Area

I called technical support and there seems to be a area wide outage for Markham, ETA fix 1-3 hours. Is this affecting anyone else?

glin by I'm a Participant Level 2
  • 550 Views
  • 2 replies
  • 0 likes