How to exchange Internet Modem

How to exchange Internet Modem

How to exchange Internet Modem

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JPBless
I'm a Participant Level 2

How to exchange Internet Modem

How do I exchange my FIDO modem? My modem has been dropping connection lately.  Why is so difficult to find link/phone number for Customer Support? 

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Re: How to exchange Internet Modem

Solved by Moderator

Hey @JPBless,

 

Thanks for getting back to us. You would need a technician appointment in order to swap your modem to prevent service interruptions that occur when using other methods. If your modem is suspected of causing intermittent issues, this will ensure that you do not lose service while waiting for your replacement unit.

 

You would have to go through our Technical Support for the modem swap and to set up an appointment, you can reach them at 1-888-236-FIDO (3436).

 

Hope this helps! 

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2 REPLIES 2
JPBless
I'm a Participant Level 2

At Fido location; but they where on phone all the time with a Fido agent

Hey @JPBless,

 

Thanks for getting back to us. You would need a technician appointment in order to swap your modem to prevent service interruptions that occur when using other methods. If your modem is suspected of causing intermittent issues, this will ensure that you do not lose service while waiting for your replacement unit.

 

You would have to go through our Technical Support for the modem swap and to set up an appointment, you can reach them at 1-888-236-FIDO (3436).

 

Hope this helps!