I spoke to someone on Fido chat on Dec 1st and they told me to cance my Internet I have to take my modem to the store. I went to the store and they told me they can’t cancel it in store I have to phone. Haven’t been able to get through on the phone - just a busy tone or dead line, chat is unavailable, Facebook aren’t responding, store can’t help me, sent a complaint and they offered no solution to canceling, just told me if I don’t return the modem I’ll be charged nearly $250. I CAN’T RETURN THE MODEM IF TOY WON’T LET ME CANCEL IT.
Anyone know any other ways to contact Fido?? I refuse to pay for extra days because of this.
Looks like Fido has the worst customer service! Been calling 1-888-236-3436 since last week but never been connected to anyone. After 40+ minutes of waiting they disconnect the call. I need to cancel my home internet service but the online account does not allow me to (it says call 1-888-236-3436). How to cancel if there's no one answering calls? I tried live chat too but never got connected to an agent. Anyone has cancelled their service with fido recently? Thanks!
I went to the store to cancel my Internet service. The store me the same, to call and cancel online, and follow through the next steps. I have contacted Fido all day today, and I am not able to request for cancellation. What other alternatives I have to complete the concellation process and return the modem.