I spoke to someone on Fido chat on Dec 1st and they told me to cance my Internet I have to take my modem to the store. I went to the store and they told me they can’t cancel it in store I have to phone. Haven’t been able to get through on the phone - just a busy tone or dead line, chat is unavailable, Facebook aren’t responding, store can’t help me, sent a complaint and they offered no solution to canceling, just told me if I don’t return the modem I’ll be charged nearly $250. I CAN’T RETURN THE MODEM IF TOY WON’T LET ME CANCEL IT.
Anyone know any other ways to contact Fido?? I refuse to pay for extra days because of this.
I've been trying to contact the fido customer service in order to cancel my home Internet services, however nobody is picking up the call. The waiting time is ridiculously long.
We do know that wait times are longer than usual and it's due to the popularity of our holiday promos, sorry about that!
Were you able to reach someone?
If not, let us know and we'll send you a PM here on the Community.
Looks like Fido has the worst customer service! Been calling 1-888-236-3436 since last week but never been connected to anyone. After 40+ minutes of waiting they disconnect the call. I need to cancel my home internet service but the online account does not allow me to (it says call 1-888-236-3436). How to cancel if there's no one answering calls? I tried live chat too but never got connected to an agent. Anyone has cancelled their service with fido recently? Thanks!
I went to the store to cancel my Internet service. The store me the same, to call and cancel online, and follow through the next steps. I have contacted Fido all day today, and I am not able to request for cancellation. What other alternatives I have to complete the concellation process and return the modem.