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Home internet review/opinions?

tgidave
I'm a Participant Level 1
I'm a Participant Level 1

Hey there,

Just curious for those who have tried out Fido home internet! What are your opinions, experiences and reviews. How does it compare to other providers? Speeds? Consistency.. Etc!

Thanks!

 

 

***Edited to add Labels***

45 REPLIES 45

aaudet
I'm a Participant Level 1
I'm a Participant Level 1

Not even worth explaining the whole issue as nothing will resolve from it as they literally say "there is nothing we can do" lets just say fido screwed me over with payments due to a technical issue on their side and did NOTHING for me. Once the rest of my year contract is up, im canceling. Absolutely horrible costumer service!

Hey @aaudet

Welcome to the Community. Smiley

 

I'm sorry to learn that you're not satisfied with the service and that you were disappointed with your experience.

 

That said, there is no contract for our Home Internet service and you should be able to make changes to it or cancel the account at any time. We of course don't want to see you go, though! 

 

Please don't hesitate to contact our Tech Support team over the phone or via live chat to exchange your modem and/or get more assistance, if you're having trouble using the service.

 

I hope you get a resolution very soon!



MalFer123
I'm a Participant Level 1
I'm a Participant Level 1

The home internet service is decent. HOWEVER, the bill gets changed from 45$ to 85$, every month!!!! We call fido every month to get them to change the amount back to 45$. They fix the issue and reassure us that this wont happen again, and yet, the next month rolls around, and our bill is 85$ again. We waste between 1-3hrs every month calling them. I am soo annoyed!! I hope a fido customer support rep will contact us to figure out why this is happening!!! 

Hey @MalFer123 Smiley

 

Welcome to the Community! 

 

What you're describing is quite strange, but we can certainly look into it.
Please reach out to customer service through any of the methods listed here and they'll be happy to assist you with that.



anna_l2021
I'm a Participant Level 1
I'm a Participant Level 1

do not, I repeat, DO NOT GET THIS SERVICE!

I am still in utter disbelief at how UNBELIEVABLY HORRIBLE IT IS! We thought this was going to be revolutionary - 45$ a month for wifi?! We were stoked that we could get it in our area. Then we found out why it was so cheap: it is INCREDIBLY unreliable and slow. It just doesn't work! I absolutely hate this service and am cancelling it today. Save yourself the headache and hassle and AVOID AT ALL COSTS!!!!!!! 

Username1985
I'm a Participant Level 1
I'm a Participant Level 1

This review is spot on! I thought Rogers was bad, somehow they made Fido even worse. This is Rogers cable internet with a Rogers modem. I have the 150 package and it constantly has issues, incredibly inconsistent! Im trying to watch a raptors game currently and I've got the same message on my sports net app on my tv that there's an issue with the internet and to contact my provider.... this issue has happened 10x already, maybe I'll maybe it through the 4th quarter! 

Save your money, this service is very annoying to deal with and who has the time off day to wait to speak to customer service all the time. 

Cameron99
I'm a Participant Level 1
I'm a Participant Level 1

The worst internet I've ever had. I had Rogers up until a few months ago, not a single issue, but they jacked up the price. Thought I'd try Fido out and it's been nothing but problems. Internet signal drops at least 10 times a day, I'm resetting my modem every day, and it is met with limited success. Fido tech support sent a tech out and he changed connectors outside my house, nothing. They changed my modem and now it's worse than ever. The process to change the modem also left me without internet at all for 2 days, and I spent over 4 hours on the phone between Fido and Rogers. I can't wait to get rid of this awful service. I had to hotspot just to write this review. 

Hey @Cameron99

 

We're sad to read you're still having trouble with your internet. The best option would be to contact tech support again so they can look into this further with you.



Salameh
I'm a Participant Level 1
I'm a Participant Level 1

Service is BAD

I have been having troubles for 5 days.. everyday internet goes off and never comes back.. I'm canceling next month.. this is just so stupid and a waste of money.

Hey @Salameh

 

That definitely doesn't sound like the service we aim to provide, and we'd hate to see you leave. Sad

 

Have you already reached out to our Tech Support about this? 



Badinternet
I'm a Participant Level 2
I'm a Participant Level 2

I am having issue with internet and fido put me hold ... for 30 min.. just because i wanted to cancel the service

 Their internet service sucks

Steeve123
I'm a Participant Level 2
I'm a Participant Level 2

I am Facing the same issue since the last 3 days. I have been on the line for over an hour now and no response. This is the worst service I have ever received in my entire life.

Hey @Steeve123

 

Were you able to speak with tech support? 



Hey @Badinternet

 

I'm sorry to hear about your experience. Were you able to speak with the technical support department before you made the decision to cancel? What exactly is the issue? We might be able to help. 



omak
I'm a Participant Level 1
I'm a Participant Level 1

Disgusting service, I cannot describe to you the lag, the inconsistent connection, the poor signal, and so much more. I switched from start.ca because I would experience a complete service interruption almost once a month and would have a super slow connection at night for some reason. Oh, boy was it a treat with Fido... I've been with them for less than a month and am already cancelling. In fact, I am on the phone right now and have been on hold for 45 mins. Their connection is just like their service. The connection is almost NOWHERE near the speeds that I'm subscribed to (75mbps for $65) and almost never reaches 60mbps in the first place. I have my settings configured properly and often switch between bands and still no avail. I have been a customer with Fido since I came to this country and I can honestly not wait to switch. A money-sucking corporation that can't even give it's customers of 10+ years a discount on WiFi because "there is currently a high demand for our services".

Hello @omak, thank you for sharing your feedback here on the Community.

 

We definitely don't want to see you go and we do hope that you change your mind and decide to keep your service with us.

 

We have a technical support available 24 X 7 available to help you with your Fido Home Internet service.

 

Let's take a look at your account to see what was discussed so far. I'm sending you a PM .

 

Talk to you soon. 

 

 

 



Asek
I'm a Participant Level 1
I'm a Participant Level 1

Worse internet service in Canada @fidomobile

Call them on Monday and they said I should call back on Friday
Called them on Friday and they
Kept me on the phone for 4 hours only to tell me I can disconnect if I want
Customer service is **bleep**

Don’t use them

Hey @Asek

 

That doesn't sound right. For assistance with any technical difficulties you're experiencing, our home internet technical support team is available 24/7 by phone or live chat.

 

For any other request, you can immediately reach out to us on any other channel using that same link.  A Fido representative will be happy to help.



Badinternet
I'm a Participant Level 2
I'm a Participant Level 2

Bad service 

KeithN
I'm a Participant Level 1
I'm a Participant Level 1

Ok. I swtiched to fido plan about 2 mths ago. Evrerything was good before -was also under Rogers network..just to pricey. Only thing changed in my network is the installation of fido modem. Eversince I have been getting dropped signals..I am a bit techy so narrow it down to poor wifi strength coming from the modem..not my devices.

Every since signed up cannot get hold of customer service unless you have a good hour to spend on the phone.

Finally yesterday I talked with their tech support - confirmed the problem is with the modem. So I am willing to swap for different modem. Not this same type to chance getting same problem. Got all authorisation and goes to the store. Now spends 2 hrs there..first because they only carry the same type..service reps at the store not helpful as there is no commission in this.after lot of fuss manager calls other stores..but still no lock.

Top it off they accidentally placed a work order on their system to exchange the modem..now that I am not taking that exchange they start having technical system issues reactivating my equipment...they dont have the authority..so has to call in..niw spent 2 hrs on hold plus ...and got nothing done..

Finally took back my modem home..as it was essential that I have some kindda service for work tomorrow.

 

So how would I rate it? Extremely poor but sad thing is going to the others are all the same.

Canada service providers monopolize and the customer cant do anything.

My familynis from the Caribbean..thise guys in 3rd world country haa so much better options, plans and service its amazing.

Something needs to be done.