i have registered your home internet promo to get the Fido $150 Prepaid mastercard on the last week of November 2020. It's been a month now and I still have not received any email to register for the promo.
can you please look into this ?
I have got the fido internet in December and didn't got mastercard email. Rep told me that you will get email within 3 weeks but still nothing. Fido needs to stick by words when giving promotions
Welcome to the community!
The email for the gift card is sent within 6 weeks after the activation, not 3. I apologize for the confusion.
Please make sure to also check your Spam / Junk / Promotion folders as the email could be redirected there and it would be sent from one of the following email addresses:
If you don't receive an email after 6 weeks, please reach out so we can escalate the situation.
Hope this helps!
Hi! I'm in the same boat as everyone else, haven't received the email to get my prepaid MasterCard after signing up for the internet promo. I signed up end of December. Let me know next steps
Hi, I'm having the same problem. I registered the plan in late November but I have not received the link to the $150 promo prepaid mastercard. By any chance can someone look into this for me. Thank you!
I signed up in August for the Amazon $150 gift card and am still waiting to receive. At this point I would happily take the $150 Mastercard or a credit on my bill.
Normally, 2 weeks after your installation, you’ll receive an email with instructions on how to register for your Fido Mastercard Prepaid Card. The registration email will come from email@example.com OR from firstname.lastname@example.org.
Have you received an email in your inbox or junk mail?
Let us know! 😃