Fido Prepaid $150 mastercard

Fido Prepaid $150 mastercard

Fido Prepaid $150 mastercard

I'm a Participant Level 1

Fido Prepaid $150 mastercard

Hello,

i have registered your home internet promo to get the Fido $150 Prepaid mastercard on the last week of November 2020. It's been a month now and I still have not received any email to register for the promo.

can you please look into this ?

23 REPLIES 23
I'm a Participant Level 1

Hello,

 

I am also in the same boat of not receving the $150 mastercard after signing up Dec 19 2020. Can someone please message me?

 

Thanks

 

Kayla

Hey @kayysilva

 

Welcome to the community Smiley

 

Check out my post above for more info. It looks like it's only been 5 weeks since the activation. If you don't get it after 6 weeks, contact us and we'll be happy to look into it with you! 



I'm a Participant Level 1

I have got the fido internet  in December and didn't got mastercard email. Rep told me that you will get email within 3 weeks but still nothing. Fido needs to stick by words when giving promotions

Hey @aki04,

 

Welcome to the community! Smiley

 

The email for the gift card is sent within 6 weeks after the activation, not 3. I apologize for the confusion. 

 

Please make sure to also check your Spam / Junk / Promotion folders as the email could be redirected there and it would be sent from one of the following email addresses: 

If you don't receive an email after 6 weeks, please reach out so we can escalate the situation.

 

Hope this helps! 



I'm a Participant Level 2

I signed up early in December, activated within a day or so and still haven't received any e-mail for the FIDO Mastercard $150.00 prepaid card promotion.  

 

 

Hello @graceyeungg and @EnricoPallazzo,

 

Feel free to reach out using these methods if you need help with your account and we'll be happy to help. 



I'm a Participant Level 1

Hi! I'm in the same boat as everyone else, haven't received the email to get my prepaid MasterCard after signing up for the internet promo. I signed up end of December. Let me know next steps Smiley

I'm a Participant Level 1

Hi, I'm having the same problem. I registered the plan in late November but I have not received the link to the $150 promo prepaid mastercard. By any chance can someone look into this for me. Thank you!

Hey @JayS25

 

Welcome to the Community Smiley

 

We'll be sending you a PM as well to go over your account's details. Talk to you soon!



I'm a Participant Level 1

I installed my internet and signed up on 26 November, but still wating for the $150 prepaid Mastercard. Could you please PM me?

 

Thank you.

I'm a Participant Level 3

I signed up in August for the Amazon $150 gift card and am still waiting to receive. At this point I would happily take the $150 Mastercard or a credit on my bill.

Hey @MarleneC

 

We're going to look into what's going on, you should have gotten it by now.


I'm sending you a PM, see you there Smiley



Hey there @kwpark8827

 

Sending you a PM so we can take a closer look at your account as well.



I'm a Participant Level 1

Hi, I signed up on Nov 9 and still haven't recevied any emails regarding the $150 Prepaid Mastercard.  Can you please PM me?  Thanks.

A PM coming your way soon! 😊



I'm a Participant Level 2

I am also waiting for the same.

Hello @annabella6, @Shobhitgupta,

 

Normally, 2 weeks after your installation, you’ll receive an email with instructions on how to register for your Fido Mastercard Prepaid Card. The registration email will come from notification@prepaiddigitialsolutions.com OR from fido@e.helloworldmail.com.

Have you received an email in your inbox or junk mail?

 

Let us know! 😃

 



I'm a Participant Level 2

Oh, it has been more than 6 weeks, but I have not received any such email.

Hey @Shobhitgupta

 

You should have received yours already by now. We'll need to take a closer look at the situation together, a PM is coming your way shortly Smiley



I'm a Participant Level 2

Hi, can you help me as well? I signed up late November 2020.

 

I checked my inbox and junk mail and i never got the email.

 

Thanks!