Fido Internet - Daily Usage all says 0

Fido Internet - Daily Usage all says 0

Fido Internet - Daily Usage all says 0

I'm a Participant Level 1

Fido Internet - Daily Usage all says 0

When I check my online account for usage activity the daily usage data is not showing up.   It is listing 0 for usage (which is impossible).   

 

This is an important feature for me to track now that I am working solidly from home for the forseeable future.   

 

Is there a fix for this soon? Is anyone else experiencing this?

 

1 REPLY 1
Moderator

Hey @Bettalyn Smiley

 

We'll help out! Just to be sure, can you confirm that these are the steps you're following and that this is the screen you're at?

 

  1. Log in to your My Account profile on fido.ca.
  2. Click Internet.
  3. You’ll see your package information and date usage summary. You can also select Notification History, Daily Usage, Monthly Usage.

 

If you go under daily or monthly usage and it's 0 then please reach out so our teams can look into it further!