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FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,   We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.   This thread will be used ...

FidoCaroline by Community Manager (Retired)
  • 100024 Views
  • 122 replies
  • 6 likes

Resolved! Fido Home Internet Firmware Trial

Hey Community,   As you all know, the Fido Community has always played an important role in providing valuable feedback regarding our products and services. In that light, we are thrilled to offer our members an exciting opportunity: A chance to part...

FidoCaroline by Community Manager (Retired)
  • 32477 Views
  • 16 replies
  • 3 likes

can't get a human on the phone

please stop playing the same really bad music over and over and over and over again while waiting to connect to customer service, the wait time is really bad and the music makes it worse. dont make your customers listen to the same song over and over...

Louis1111 by I'm a Participant Level 1
  • 289 Views
  • 1 replies
  • 1 likes

$150 Gift card for Home Internet

Hello, I  signed up for home Internet with Fido about 4 months ago during the promotion that came with the $150 Amazon gift card. However, I have not received the gift card despite being subscribed to both the phone plan and Internet service from Fid...

Sndjx by I'm a Participant Level 2
  • 261 Views
  • 1 replies
  • 0 likes

Payment Arrangement Fido

Hello,  I recently made a promise to pay over the phone with a representative who told me the only way our agreement would stand is if I call in to make the payment. Which I've never heard of because I was going to do it online however I agreed. Ive ...

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Thowell by I'm a Participant Level 1
  • 362 Views
  • 1 replies
  • 0 likes

Fido Account

I've been a Fido customer (mobile phones) for a while. I have an account on Fido.ca for managing the mobile bill.I've signed up for Fido Internet with the new account number and I want to see this account in my Fido account but I can't find any optio...

AshMalBen by I'm a Participant Level 1
  • 281 Views
  • 1 replies
  • 0 likes

Recent Inconsistent Connection Speeds

Been with FIDO last 4 or 5 years. Over the past four days connection speeds have been dropping to 0.8mbps or less. This will last a couple hours, then go back to 90mbps. Shifting back and forth for days now. Modem reset, no effect. I am hardwired to ...

MOOXE by I'm a Participant Level 1
  • 295 Views
  • 1 replies
  • 0 likes