I just opened the home internet and I understand there may be hard inquiry because of the new services. But I found there are two hard inquiry happened to my credit score from Fido within 2 days, which made my credit score dropped a lot. That duplicated inquiry is absolutely unnecessary, and usually because of the creditor accidentally inquiring twice..I'd like to get that duplicated inquiry removed. I contacted the representative online but when it transfered to the "credit department", nobody replied.
And I will update how Fido handle this man-made error. If anybody is going to create a new service, please pay attention.
I didn't requested/enrolled for any new service, also I reached out to Fido customer care over phone and they confirmed it seems like a mistake from Fido's end and investigation was registered at their end, I was told I will hear back in 24-48 hrs but it's been ~56 hrs now and I haven't heard anything.
As I said I have already gone through multiple follow ups and explaining same issue many times over call and live chat but no resolution, i would prefer a callback instead of me doing other round of follow up.