Disgusted by the customer service

Disgusted by the customer service

Disgusted by the customer service

Wizk
I'm a Participant Level 1

Disgusted by the customer service

My home internet stopped working at about 8pm today. Tried resetting the modem and replugging several times. I have been on hold for over 2 hours on the phone. Using my phone data to try to get live agent on chat now but I have to wait there too. 

 

Thanks a lot Fido for compromising my work and education. I switched from Bell thinking Fido would have better connection. I will never recommend Fido to anyone. At least Bell customer service never made me wait over 2 hours 

1 REPLY 1
FidoVanessa
Moderator

Hey @Wizk! Welcome to the community! 

 

We're really sorry to hear that your internet stopped working earlier this week. We know how important it is to have service, especially during these times. If this happens again, you can speak with our tech support team on Live Chat, as well. You can also check the network status and outages here

 

We hope it has been resolved!