So for the last week my internet upload speed has gone down from 10mbit to 1mbit. This seems to happen during prime time hours (when everyone is home from work) I tested it in the mornings and it was fine.
I reached out to tech support, they made me reset my modem and then the problem still continued so they said they would escalate it to 2nd level, but I haven't heard back.
anyone else experiencing this?
Here is a sample of speed test i did, all on ethernet as you can see at night its horrible, mornings its fine.
Solved! Go to Solution.
So tech came yesterday around 5:30pm, but by miracle the internet was back to normal. He anways wen't and replaced all the connectors on the cable and left.
So as of yesterday i'm getting 10/up without any issues.
thanks to whoever fixed it.
Hey there @bayard0!
Welcome to the community :),
Having only 10% of your upload speed available is definitely not right. Have you had the chance to reach back to the technical support team to get an update? They are available 24/7 by Live Chat here.
Alternatively, since you've already spoken with them previously we'd be happy to follow up on your request. To get started, you can simply send us a PM/DM by Facebook or Twitter. If you prefer we can also send you a PM on this platform.
Let us know if you have any questions.
here is my modem stats
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||23700000||ATDMA - 64QAM||40.000||2||6400000|
|2||38596000||ATDMA - 64QAM||41.250||3||3200000|
|3||30596000||ATDMA - 64QAM||39.750||1||6400000|
I'm having the same issue in Waterloo. During the day, upload speeds are decent (~5Mbps), but anytime after 5pm it's down to 1.5Mbps or less.. Looks like congestion? No sign of issues on the modem (good signal strength all around), did a reboot just to be sure, but no difference.
@FidoNick Not yet - just been running tests to figure out why my network responsiveness has been poor recently. I'll be calling support when I get home later - and I can't reproduce the issue this time of day anyway (suggesting it's not on my side)... I don't actually upload heavily, it's only response time I'm worried about - I'd be happy if the upload rate was 5Mbps or at least stable.
As you can see, upload is very jittery in the evening, but reliable at 9am this morning: