Degradation in upload speeds

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I'm a Participant Level 3 bayard0
I'm a Participant Level 3

Degradation in upload speeds

So for the last week my internet upload speed has gone down from 10mbit to 1mbit.  This seems to happen during prime time hours (when everyone is home from work) I tested it in the mornings and it was fine.

 

I reached out to tech support, they made me reset my modem and then the problem still continued so they said they would escalate it to 2nd level, but I haven't heard back.

 

anyone else experiencing this?

 

Here is a sample of speed test i did, all on ethernet as you can see at night its horrible, mornings its fine.

speedtest.PNGspeedtest results

Accepted Solution

Re: Degradation in upload speeds

So tech came yesterday around 5:30pm, but by miracle the internet was back to normal. He anways wen't and replaced all the connectors on the cable and left.

 

So as of yesterday i'm getting 10/up without any issues.

thanks to whoever fixed it.

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Re: Degradation in upload speeds

Perfect

 

Thanks a lot for the update @rye2d2 Smiley

 

 



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I'm a Participant Level 3 rye2d2
I'm a Participant Level 3

Re: Degradation in upload speeds

@bayard0 I believe everyone is seeing this - it's not just Fido - it's impacting Rogers users too (lots of complaints on the reddit & canadianoutages.com). It's probably mostly only gamers (and streamers) noticing this as the average person doesn't pay attention to their upload speed or ping response time. Though, delayed upstream packets will also impact download/streaming as the TCP sender will pause sending data if it doesn't get an ACK.

 

The support guy I talked to said there is a damaged 3rd party network trunk in NY. Not sure that makes since as I don't see how that would impact doing local speed tests against servers in Kitchener/Markham/Toronto...

 

What's frustrating is support isn't forthcoming about the issue. The fellow I chatted with via online support blamed my router (TP Link Archer C7 - way better than the POS Fido router). Don't waste your time with them - as if my router is causing problems specifically between 4pm and 12am... When I called in the support guy said right away they know about the issue and hopes it'll be fixed Friday...

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I'm a Participant Level 3 rye2d2
I'm a Participant Level 3

Re: Degradation in upload speeds

Well, it's 8:30pm and my internet seems to be totally solid tonight! Did we get an early fix? I was told by the support guy I would get an email/text message. Smiley

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Re: Degradation in upload speeds

Hey @rye2d2

 

I'm glad everything's working fine!  Let us know if it stays this way Smiley



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I'm a Participant Level 3 bayard0
I'm a Participant Level 3
Solution

Re: Degradation in upload speeds

So tech came yesterday around 5:30pm, but by miracle the internet was back to normal. He anways wen't and replaced all the connectors on the cable and left.

 

So as of yesterday i'm getting 10/up without any issues.

thanks to whoever fixed it.

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Re: Degradation in upload speeds

Hey @bayard0

 

Thanks for keeping us updated!  I'm happy everything's working Smiley



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