Degradation in upload speeds

[bayard0]

So for the last week my internet upload speed has gone down from 10mbit to 1mbit.  This seems to happen during prime time hours (when everyone is home from work) I tested it in the mornings and it was fine.

I reached out to tech support, they made me reset my modem and then the problem still continued so they said they would escalate it to 2nd level, but I haven't heard back.

anyone else experiencing this?

Here is a sample of speed test i did, all on ethernet as you can see at night its horrible, mornings its fine.

speedtest results

[rye2d2]

@bayard0 I believe everyone is seeing this - it's not just Fido - it's impacting Rogers users too (lots of complaints on the reddit & canadianoutages.com). It's probably mostly only gamers (and streamers) noticing this as the average person doesn't pay attention to their upload speed or ping response time. Though, delayed upstream packets will also impact download/streaming as the TCP sender will pause sending data if it doesn't get an ACK.

The support guy I talked to said there is a damaged 3rd party network trunk in NY. Not sure that makes since as I don't see how that would impact doing local speed tests against servers in Kitchener/Markham/Toronto...

What's frustrating is support isn't forthcoming about the issue. The fellow I chatted with via online support blamed my router (TP Link Archer C7 - way better than the POS Fido router). Don't waste your time with them - as if my router is causing problems specifically between 4pm and 12am... When I called in the support guy said right away they know about the issue and hopes it'll be fixed Friday...

[rye2d2]

Well, it's 8:30pm and my internet seems to be totally solid tonight! Did we get an early fix? I was told by the support guy I would get an email/text message.

[bayard0 · Accepted solution]

So tech came yesterday around 5:30pm, but by miracle the internet was back to normal. He anways wen't and replaced all the connectors on the cable and left.

So as of yesterday i'm getting 10/up without any issues.

thanks to whoever fixed it.

[FidoJulien]

Hey @bayard0

Thanks for keeping us updated!  I'm happy everything's working

[FidoJulien]

Hey @rye2d2

I'm glad everything's working fine!  Let us know if it stays this way

[FidoSaad]

Hey there @bayard0!

Welcome to the community :),

Having only 10% of your upload speed available is definitely not right. Have you had the chance to reach back to the technical support team to get an update? They are available 24/7 by Live Chat here.

Alternatively, since you've already spoken with them previously we'd be happy to follow up on your request. To get started, you can simply send us a PM/DM by Facebook or Twitter. If you prefer we can also send you a PM on this platform.

Let us know if you have any questions.

[bayard0]

here is my modem stats

This menu displays both upstream and downstream signal parameters

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	693000000	256QAM	-0.900	23	38.983
2	579000000	256QAM	0.200	5	38.605
3	585000000	256QAM	0.000	6	38.983
4	591000000	256QAM	-0.200	7	38.605
5	621000000	256QAM	-0.400	12	38.983
6	633000000	256QAM	-0.500	13	38.605
7	639000000	256QAM	-0.700	14	38.605
8	645000000	256QAM	-0.300	15	38.605
9	651000000	256QAM	-0.500	16	38.983
10	657000000	256QAM	-0.700	17	38.983
11	663000000	256QAM	-0.700	18	38.605
12	669000000	256QAM	-0.800	19	38.983
13	675000000	256QAM	-0.400	20	38.605
14	681000000	256QAM	-0.400	21	38.983
15	687000000	256QAM	-0.800	22	38.605
16	303000000	256QAM	4.200	1	38.605
17	699000000	256QAM	-0.800	24	38.983
18	705000000	256QAM	-0.800	25	38.983
19	711000000	256QAM	-1.300	26	37.636
20	717000000	256QAM	-1.300	27	38.605
21	843000000	256QAM	-2.400	32	38.605
22	849000000	256QAM	-2.200	2	38.605
23	855000000	256QAM	-2.400	3	38.605
24	861000000	256QAM	-2.400	4	38.983

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	40.000	2	6400000
2	38596000	ATDMA - 64QAM	41.250	3	3200000
3	30596000	ATDMA - 64QAM	39.750	1	6400000

[bayard0]

still havent heard back from 2nd level support. since last week

[bayard0]

well after being on hold for 45 minutes. they are sending a technician to come take a look. even though the line stats look good

[rye2d2]

I'm having the same issue in Waterloo. During the day, upload speeds are decent (~5Mbps), but anytime after 5pm it's down to 1.5Mbps or less.. Looks like congestion? No sign of issues on the modem (good signal strength all around), did a reboot just to be sure, but no difference.

[FidoNick]

Happy to hear someone will come out and take a look @bayard0 

@rye2d2, is this something more recent? If so, have you spoken to our tech support so they can take a look?

Let us know! 

[rye2d2]

@FidoNick Not yet - just been running tests to figure out why my network responsiveness has been poor recently. I'll be calling support when I get home later - and I can't reproduce the issue this time of day anyway (suggesting it's not on my side)... I don't actually upload heavily, it's only response time I'm worried about - I'd be happy if the upload rate was 5Mbps or at least stable.

As you can see, upload is very jittery in the evening, but reliable at 9am this morning:

Thanks!

[FidoRanya]

Thanks for sharing this @rye2d2 .

Please keep us posted once you've spoken to our tech support ! 

[rye2d2]

@FidoNick @FidoRanya I just called support and they confirmed he's getting multiple calls per day and it is a nationwide issue impacting upload speeds. Was told it is expected to be resolved later this week.

[FidoCharles]

Perfect

Thanks a lot for the update @rye2d2