So for the last week my internet upload speed has gone down from 10mbit to 1mbit. This seems to happen during prime time hours (when everyone is home from work) I tested it in the mornings and it was fine.
I reached out to tech support, they made me reset my modem and then the problem still continued so they said they would escalate it to 2nd level, but I haven't heard back.
anyone else experiencing this?
Here is a sample of speed test i did, all on ethernet as you can see at night its horrible, mornings its fine.
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@bayard0 I believe everyone is seeing this - it's not just Fido - it's impacting Rogers users too (lots of complaints on the reddit & canadianoutages.com). It's probably mostly only gamers (and streamers) noticing this as the average person doesn't pay attention to their upload speed or ping response time. Though, delayed upstream packets will also impact download/streaming as the TCP sender will pause sending data if it doesn't get an ACK.
The support guy I talked to said there is a damaged 3rd party network trunk in NY. Not sure that makes since as I don't see how that would impact doing local speed tests against servers in Kitchener/Markham/Toronto...
What's frustrating is support isn't forthcoming about the issue. The fellow I chatted with via online support blamed my router (TP Link Archer C7 - way better than the POS Fido router). Don't waste your time with them - as if my router is causing problems specifically between 4pm and 12am... When I called in the support guy said right away they know about the issue and hopes it'll be fixed Friday...
Hey there @bayard0!
Welcome to the community :),
Having only 10% of your upload speed available is definitely not right. Have you had the chance to reach back to the technical support team to get an update? They are available 24/7 by Live Chat here.
Alternatively, since you've already spoken with them previously we'd be happy to follow up on your request. To get started, you can simply send us a PM/DM by Facebook or Twitter. If you prefer we can also send you a PM on this platform.
Let us know if you have any questions.
here is my modem stats
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||23700000||ATDMA - 64QAM||40.000||2||6400000|
|2||38596000||ATDMA - 64QAM||41.250||3||3200000|
|3||30596000||ATDMA - 64QAM||39.750||1||6400000|
I'm having the same issue in Waterloo. During the day, upload speeds are decent (~5Mbps), but anytime after 5pm it's down to 1.5Mbps or less.. Looks like congestion? No sign of issues on the modem (good signal strength all around), did a reboot just to be sure, but no difference.
@FidoNick Not yet - just been running tests to figure out why my network responsiveness has been poor recently. I'll be calling support when I get home later - and I can't reproduce the issue this time of day anyway (suggesting it's not on my side)... I don't actually upload heavily, it's only response time I'm worried about - I'd be happy if the upload rate was 5Mbps or at least stable.
As you can see, upload is very jittery in the evening, but reliable at 9am this morning: