Hey @Vivianp !
Welcome to the Community. 
We apologize about the unusual wait times! We're currently very busy due to our recent Black Friday and Holideals promotions, but working hard to get back to everyone as soon as possible.
When you have a moment, you can reach out to customer service through any method listed here.
Should you not wish to wait on hold, we also offer service via messaging (which isn't live) on Facebook, Instagram and Twitter.
Talk soon!
