Welcome to the Community!
I'm sad to see you had difficulty getting a hold of us and that you're considering leaving us. We're always working towards responding to our customers as quickly as possible. When there's a high call volume, it can sometimes cause a bit more delays but we also offer various different ways to reach us. You can check these out from here.
That being said, I'll send you a PM right away so we can take a closer look into your account with you.