Connecting internet takes too long

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I'm a Participant Level 2 Joon22
I'm a Participant Level 2

Connecting internet takes too long

Hi, 

 

I am using Fido 60 and I think connecting internet takes too long(longer than 2min) after I log in my computer 

even though I am using wired(Lan) connection.

Is it something wrong or Is there anyway to make it fast?

 

Thank you for your help in advance.

Accepted Solution

Re: Connecting internet takes too long

Thanks for the update @Joon22!

 

It could be related to the modem itself, the best option is to contact tech support so they can investigate further Smiley

 

You can reach them at 1-888-259-3436 or via LiveChat on Fido.ca! 

 

 

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Re: Connecting internet takes too long

Hey there @Joon22,

 

Just confirm, is your internet connection always slow to authenticate when your computer is loading? What happens if you unplug the cable connecting your computer to the modem and plug it in again, does it still take 2 minutes for the connection to be enabled?

 

Let us know, and feel free to reach our home internet technical support team by phone or live chat, here. They are available 24/7.



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I'm a Participant Level 2 Joon22
I'm a Participant Level 2

Re: Connecting internet takes too long

Hi,

 

I tried unplug the cable connecting my computer to the modem and plug it in again, but no changes.

Any solutions?

 

Thanks,

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Re: Connecting internet takes too long

Thanks for the update @Joon22!

 

It could be related to the modem itself, the best option is to contact tech support so they can investigate further Smiley

 

You can reach them at 1-888-259-3436 or via LiveChat on Fido.ca! 

 

 



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