Cannot login, Hitron login?

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Cannot login, Hitron login?

My Fido internet stopped working today. The internet bar says I'm connected however I can't get online. At the same time, a window pops up requiring me to log into to Hitron with a username and password. 

I was worried I was hacked, but checked the modem and this is the manufacturer's name. 

I tried logging in with my internet name and password and it says 'wrong username'. 

Im stuck. 

 

 

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Re: Cannot login, Hitron login?

Hello @flahertyliv,

 

Welcome to the community!

 

Try using the default login located on the modem I believe the user is cusadmin and password is password. 

If that password does not work try using the password you set for your WiFi.

 

 

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Re: Cannot login, Hitron login?

Hello @flahertyliv,

 

Welcome to the community!

 

Try using the default login located on the modem I believe the user is cusadmin and password is password. 

If that password does not work try using the password you set for your WiFi.

 

 



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Re: Cannot login, Hitron login?

Hey,

 

Welcome to the Community, @flahertyliv Smiley

 

Can you try KAPABLE-K's suggestion and let us know if it worked? If you're still experiencing the same issue, we'll send you a PM on here. 



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I'm a Participant Level 3
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Re: Cannot login, Hitron login?

I can not access my router login page, I'm entering the correct IP address (I've double checked via "ipconfig" to be sure) but the browser (Edge, Chrome) just say "site can not be reached". I has worked once a couple weeks ago, and ONLY once.

 

I'm trying to login to forward some ports.

 

 

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Re: Cannot login, Hitron login?

Hey @GuyG

 

Thanks for reaching out!

 

Can you tell me exactly how you are entering it?

 

Thanks! 



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Re: Cannot login, Hitron login?

I'm entering https://192.168.0.1/

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Re: Cannot login, Hitron login?

Hey @GuyG

 

Can you try it as http://192.168.0.1 and let me know if you get the same message? 

 

 



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Re: Cannot login, Hitron login?

Yes I am still getting the same message.

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Re: Cannot login, Hitron login?

Hey @GuyG

 

In this case we would recommend rebooting the modem. If it still doesn't work after this, the next best step would be doing a full factory reset. 

 

Can you give it a try and to let us know what happens? 

 

 



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Re: Cannot login, Hitron login?

Yup, a hard reset of the modem cleared it up.

 

Thank you.

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