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Bad ping and packet loss

realf
I'm a Participant Level 2
I'm a Participant Level 2

My Ping and packet loss are really bad.  It makes any type of gaming impossible.  The first report shows to EA games, the second one, as a reference shows it to www.fido.ca to show that it is not the gaming server.  It has been like that a few weeks now.  

Any suggestions? 

Fido.PNGFido2.PNG

2 REPLIES 2

FidoNick
Former Moderator
Former Moderator

Hey @realf Smiley

 

That's definitely odd and many factors can be at play. Have you restarted the modem and tested again?

 

That said, if this persists, please contact our tech support team. They're the experts in the matter and will be able to help out Smiley


You can chat with them here or call them at 1-888-259-3436.

 

Keep us posted! 

 

 



realf
I'm a Participant Level 2
I'm a Participant Level 2

Tech guy came same day as trouble call!  Impressed by that.  

 

He changed connectors but things didn't improve.  He eventually changed the modem and now I'm good to go!

 

Impressed by same day tech visit for sure.