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billed higher amount than promised

Andy35
I'm a participant level 2
I'm a participant level 2

I spoke with an agent on a boxing deal promotion via chat and the deal was $10 with phone, plan $50 with $5 discount then $45 so total the plan $55/month+taxes, also  I got a written confirmation too. THen I got the invoice with: $26 monthly charge, $300 down payment, $60 set up service and additional charges for financing $50/month, so for a tital of $544.  What a rip off!!!

Now they told me either you return your device or pay.

So before you deal ask for all of kind of written confirmation, FIDO isconfusing people with the deals they have, do not beleive and do not trust.

Disapoint and do not recomand, too bad. Proffesionalism ZERO.

1 REPLY 1

FidoStephane
Moderator
Moderator

Hi there @Andy35

 

Terribly sorry if the offer was not properly reflected on your invoice. 

 

This is something that will require the attention of customer support. 

 

Please contact us so we can investigate fido.ca/contact