Discrepancy between billing and chat

[sansoagk]

Hello,

Is anyone able to assist me with my billing charges that are different from what the chat specialist mentioned? 

I got my bill to my surprise higher than expected & when trying to chat with online specialist or phone representative nobody seems to have access to Fido  chats. I'm left alone here trying to figure what to do!

You ask to be escalated but nobody is available or limited. 

Also, I transferred over a line to Fido & the activation charge 60$ were charged. I understood that online activation fees are waived but no. Chatting to a representative online via Fido chat is not considered online. Representative was unable to do anything. (Online = self serve)

Could someone assist?

Thank you, G

[sansoagk]

In addition, the back end team cannot track the chat. Been on the phone for 1hr + 

Going to call again tomorrow and spend another 1-2 hour! 

[FidoNajat]

Hey @sansoagk! In order to assist you, we need to access your account. Please contact us through one of our servicing channels and we'll be happy to help. 

[sansoagk]

Still no resolution and contacted via ASK JACK (chat) and *611 for updates and nobody is able to provide a clear answer. I am also told that the chat are accessible by back end so if that is the case why cannot Fido review to see what the agent was offering as price and honore it? 

Its been going on since April! 

[sansoagk]

Hey! 

I called *611 and afte 2hours + discussion, a case was openend. 
Its going to take 5-7 business day.

In all of that, the back end office has no access to chat.

Thank you, Gurprit