urBeats3 Earphones Contest

[FidoStephen]

Elevate your music or make a music lover happy this holiday season by instantly winning 1 of 2,600 urBeats3 earphones with Lightning Connector!

Designed for your life, urBeats3 feature fine-tuned acoustic design to deliver an exceptional listening experience. Their optimal ergonomic fit provides all-day comfort while the tangle-free flat cable and magnetic earbuds offer easy portability so you can stay on the go.

Participate daily until December 8, 2021, for more chances to win.

Contest Rules

No purchase necessary. Contest closes December 8, 2021, at 11:59 p.m. ET. Open only to Canadian residents who are 13 years and older. One (1) entry per day per person. Instant prizes: 2,600 urBeats3 earphones with an approx. retail value of $80 each. The odds of winning depend on the number and timing of entrants participating in the contest. Math skill-testing question must be correctly answered to be declared a winner. Full contest rules here.

Fido XTRA Terms and Conditions

Perks available in Fido XTRA are subject to the Fido XTRA Terms and Conditions.

[aidan2]

It's nice that Fido do thing like this it brings joy

[Dain]

😀

[FidoClaudia]

@aidan2, @Dain

We're so happy to know you're enjoying our perks! 😊 

[temptemp564]

Hi,

I accidentally entered the wrong postal code in the form submission on the app after winning. I tried to correct it on Fido live chat but the rep told me that I should be receiving an email (which I still haven't) at which time I can sort it out. Just wanted to confirm this is correct @FidoClaudia ? Any help would be greatly appreciated!

[Lancastrian2000]

Hi Stephen,

I just won a urbeats3. I did not get any email confirmation nor the shipping status. Can you please assist? Thanks

[FidoSaira]

Hey @temptemp564,

I am sorry to learn that!

I'll send you a PM shortly so we can look into this together.

Talk soon!

[FidoSaira]

Hey @Lancastrian2000,

Thank you for the details!

The contest will end on December 8th. Winners will be contacted after that.

Keep an eye out.

[PB28]

Hello,

I entered and won this contest. How do I confirm my mailing address?  When I entered my personal information, it was really quick. I want to ensure what I've entered is correct. I contacted the Contact Centre and they couldn't help me and told me to post a comment here. Is there someone I can speak to or can someone contact me?

Thanks

[Lancastrian2000]

Hi Stephen,

I won urbeats3 and I am still waiting for an update! Can you please assist?

Thanks

[Lancastrian2000]

Hi,

I am writing again to inquire about my prize status. I did not get a confirmation email nor a shipping status.

Can you please help?

Thanks

[FidoSaad]

Hey @PB28, @Lancastrian2000

Congratulations on winning this prize

Orders will be processed after December 15th 2021 and we will process the order based on the details you've filled out in the prize redemption page on FidoXtra.

For more details, be sure to check out the contest rules.

Cheers!

EDIT: We've previously mentioned that you will receive an email notification when the prize is shipped and that this will also include the tracking number for the package.

That is unfortunately incorrect, and we apologize for the confusion

[PB28]

Hello @FidoSaad,

Thanks for the information.

My original comment was about confirming my shipping address as well as my email to ensure I entered the information correctly. How do I do that?

Thanks

[FidoFaiza]

Hi @PB28, 

I will get in touch with you via PM to get the right address. 

Thanks. 

[Lancastrian2000]

@FidoSaad Since you mentioned that I will not receive any email notification when the prize is shipped nor the tracking number????? So what is the process now to receive the prize? Thanks. I also confirm that I did not receive the urbeats3 up until now.

[Tha_Stela]

Hi, 

my question is like the others, I won the contest but I did not receive any information about the prize. 
In one of above messages says will be process after December 15th, ok, today is December 17th and I have no idea. 
what is the process? Should I receive any email confirming? 

[FidoFaiza]

Hi @Lancastrian2000!

We don't send email confirmations or tracking numbers for Fido Xtra prizes. You will receive your prize at the adresse that you provided us with in Fido Xtra.

[FidoPhilippe]

Hey @Tha_Stela! Philippe here. I hope you're doing well.

Congradulations on your win! Have you had any word since your last post? If not, you can request a PM from the community and well be happy to check that out for you.

[Tha_Stela]

Hi Phillipe, thank you for your answer. For now I have no information about this contest. I really want to get some info. 

thank you again, 

[Lancastrian2000]

Hi,

Can someone please give me how can I claim the prize? I kept writing since I won the prize and have been told to wait after Dec 15. Now it's December 19 and nothing yet. What's the ETA??? I called in and an escalation ticket was created.

Thanks

[FidoSarah]

Hey @Lancastrian2000, Sarah here to help you  

If a ticket was already created about this, we'd have to wait for the results in order to know the next steps. Have you received any news since the ticket ? Or have you reached back out to customer service to get an update ?