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Community Manager (Retired)
Community Manager (Retired)

Hey everyone!


Apparently there’s this new phone coming out soon, and we heard that it’s pretty popular.  Why not give you all the info on how to reserve a phone using the Fido Reservation System.


Now, reserving a phone doesn’t mean that you’ll get it FRS.jpgbefore everyone else. It means that you won’t have to visit different stores and wait in line to see if they have that specific model you’re looking for. The phone will actually be waiting for you at the store of your choice, and they’ll call you when it’s ready to be picked up.


You’ll be kept up to date with the status of your reservation by receiving email notifications.

Here are the different “statuses”:


  • If your status is “open”, your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
  • If your status is “in progress”, we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.

star_128x128[1]sizedsmall.pngAn In Progress status does not mean your device has been shipped. It simply means that we are working on processing your order. It is unfortunately not possible to confirm how long your order will remain in this status.


  • If your status is “shipped”, your phone has left our warehouse and is on its way to the store you chose.
  • If your status is “cancelled”, your reservation has been cancelled and your reservation fee will be credited back to your account.


What about this $40 reservation fee? Will it be returned to me? Yes. You will get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:


  1. your phone ships from our warehouse or
  2. you cancel your reservation online.

You can find more info on the reservation system here.


We hope this helps!