My concern regarding an extremely disappointing experience with Fido customer service on March 8th.
I contacted customer care to activate the offer on a new phone device, i received on email. The representative, Judy, spent approximately 59 minutes coordinating with chat support to activate the offer but was unsuccessful. Following this, I requested an escalation to management.
The call was then transferred to a manager named Canny, whose response was unacceptable. She spoke in a loud and rude tone, outright denying the offer by stating it had expired. Despite my request for professional and courteous communication, she continued speaking in the same manner and made no effort to apologize for her behavior.
I actilly want to request an immediate review of the call recording by upper management and demand appropriate action to address both the service failure and the unprofessional behavior displayed by the manager. Additionally, I expect the offer to be honored as per the original communication I received.
Please escalate this matter at the earliest and provide a resolution promptly. I look forward to your swift response.
